Patient Communication
Keep in Contact with Patients Like Never Before
Finally: an easy-to-use patient communication platform
With Mindhealth Media, you gain access to powerful patient engagement tools that dramatically improve communication between the patient and practice — all included with your agency services package!
Lead follow-up, patient intake, and front and back desk operations are all improved with easy-to-use text and email solutions. Answer patient questions, schedule appointments, send appointment and billing reminders, and provide follow-up communication through text.
Our patient communication platform includes:
R True two-way patient texting
R Text and email automation
R Online chat
R Increased patient satisfaction
R Faster response times
Two-way Patient Texting
Your Google Business Profile is often the first thing people see and is a gateway to your website. We optimize, monitor, and manage your profile to ensure top performance. We also respond to reviews (good and bad) professionally and promptly.
Online Chat
We make it easy for happy patients to leave 5-star reviews while screening out negative reviews. Our system automatically sends review requests via text and email, delivering a steady stream of positive reviews for your practice.
Automated Messaging
We help you collect and showcase real stories from real patients in written or video format. These patient testimonials are a powerful patient conversion tool. Testimonials build trust fast. We handle the entire process so you get powerful, authentic content without the hassle.
Better Patient Communication
Texting systems can be difficult to set up and expensive to operate. Often, practices default to using staff members’ personal cell phones to text patients – which is far from ideal. Apart from the privacy and security concerns, many staff members find themselves becoming the personal contact – expected to answer patient questions at any time of day or night.
There’s a better way. With Mindhealth Media, you gain access to a full suite of patient communication services — including two-way patient texting that doesn’t use personal staff phone numbers.
Along with patient texting, you also receive email and text automation and online chat embedded in your practice website. Mindhealth Media makes it easy for patients to reach you in the way they prefer, and easy for you to respond and engage with them.
And the best part? It’s all included with your agency services package.
(Usage fees may be additional depending on volume).
Two-Way Patient Texting
Two-way Patient Texting
Patient texting is a game changer for following up on new patient leads, answering routine questions, scheduling appointments, sending billing reminders, and even patient intake. Patients are up to five times more likely to respond to a text message than to an email or phone call.
The Mindhealth Media patient texting solution provides true two-way patient texting: initiate a new text message, respond to a text message, and even automate text messages, such as appointment reminders, review requests, or routine practice announcements.
Mass texting operations are also supported, to quickly notify patients in the event of an office closure, for example.
Patient texting is included with Mindhealth Media agency services.
You may incur usage fees depending on monthly messaging volume.
Online Chat
With Mindhealth Media, you can quickly add online chat to your website (WordPress-based sites only). Online chat allows site visitors to ask a quick question, confirm practice information, or request a follow-up.
Common use cases include verifying insurance information, requesting an appointment, or asking clarifying questions about services offered.
Providing online chat can increase inbound leads by 30 percent or more. Today’s web users expect to find online chat on most websites and prefer that method instead of filling out an online form.
Online chat makes your intake staff more efficient and increases practice accessibility. And it’s included, for free, with an agency services package.
Online Chat
Automated Messaging
Automated Messaging
All Mindhealth Media clients receive access to a patient communication platform as part of the agency service package. With the patient communications platform you can quickly and easily automate text and email communications.
Messages can be sent automatically based on patient actions, such as a new inbound lead, chat message received, or a no-show appointment. You can also create patient communication campaigns such as monthly newsletters, practice announcements, or special promotions targeted at specific groups of patients.
And you don’t have to do it alone! We’re here to help you create successful, results-oriented messaging campaigns that drive new business into the practice.
Here are just a few ways you can use automated or mass communication messages:
- Office closure/Bad weather notification
- New location/provider/service offering announcements
- End of year reminders
- Billing reminders
- Promotions or discount offers
- Practice newsletters
- Unconverted lead drip campaigns
Check Out Our Client Results
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Step One: Take a look at the stellar results we’ve achieved for psychiatry practices, TMS clinics, ketamine clinics, functional medicine doctors, and therapists.
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Step Two: Get the premier mental health marketing agency working on your behalf so we can deliver the same result for you!
Let’s Get Started
Bring on the expert team with the knowledge and tools to grow your practice. Fill out the form to the right, or simply text us with your name, practice name, and a brief message.